Privacy Policy

Last updated: August 25, 2026

Paper Cat Audio respects your privacy and aims to be clear about what personal information we collect, why we collect it, and how it is used.

This Privacy Policy applies to information collected through the Paper Cat Audio website, online store, customer accounts, contact forms, purchases, support communications, and related services.

By using this website, you acknowledge the practices described in this Privacy Policy.

Contact

Questions, privacy requests, or concerns about this Privacy Policy may be sent to:

Paper Cat Audio
support@papercataudio.com

1. Information we collect

We may collect information that you provide directly to us, including:

  • your name

  • email address

  • billing information

  • order information

  • customer account information

  • messages submitted through contact or support forms

  • information you voluntarily provide when communicating with us

  • marketing preferences, if you subscribe to a mailing list or newsletter

We may also receive technical and usage information automatically when you use the website, as described below.

2. Orders and purchases

When you purchase a product from Paper Cat Audio, we collect information necessary to process and fulfill your order.

This may include your name, email address, billing address, order details, transaction information, and other information necessary to complete the purchase or comply with legal and tax obligations.

Paper Cat Audio does not directly receive or store your complete payment-card details. Payment information is processed through Squarespace Payments and the payment-processing providers used by Squarespace.

We may retain records of transactions for accounting, tax, fraud-prevention, customer-service, and legal purposes.

3. Payment processing

Payments made through the Paper Cat Audio website are processed using Squarespace Payments and its associated payment-processing infrastructure.

Payment providers may collect information such as:

  • your payment-card or payment-method information

  • billing information

  • transaction information

  • device or network information

  • information used for fraud prevention, authentication, and regulatory compliance

Payment providers process this information according to their own privacy policies and legal obligations.

Paper Cat Audio generally receives only the information necessary to identify and administer your transaction, rather than your complete payment credentials.

4. Digital product delivery

Paper Cat Audio products are delivered electronically through Squarespace.

Information associated with your purchase, such as your email address and order details, may be used to provide download access, send transactional emails, confirm your purchase, and assist with restoring access to a product where appropriate.

5. Customer accounts

If you create a customer account, Squarespace may store information associated with that account, including your name, email address, order history, billing information, and other account-related information.

Customer accounts may allow you to review past purchases and manage certain personal or account information.

You are responsible for maintaining the confidentiality of your account credentials.

6. Contact forms and support

If you contact Paper Cat Audio through a website form or by email, we collect the information you choose to provide.

This may include your:

  • name

  • email address

  • message

  • order information

  • operating system

  • DAW or plugin host

  • technical information relevant to a support request

We use this information to respond to inquiries, provide support, investigate technical issues, process refund requests, and maintain records of customer communications where reasonably necessary.

7. Mailing lists and marketing communications

If you choose to subscribe to a Paper Cat Audio mailing list, newsletter, or similar service, we may collect your email address and related subscription information.

Marketing communications may include:

  • new product announcements

  • product updates

  • newsletters

  • promotions

  • discounts

  • Paper Cat Audio news

  • other information we believe may be relevant to subscribers

We use Squarespace Email Campaigns or related Squarespace tools to manage these communications.

Subscription to marketing communications is voluntary.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

Transactional emails relating to purchases, customer accounts, support, security, or other necessary service communications are separate from marketing emails and may still be sent where appropriate.

8. Website analytics

We use Squarespace's built-in analytics tools to understand how visitors use the Paper Cat Audio website.

Analytics information may include:

  • browser, network, and device information

  • IP address

  • pages visited

  • referring websites or pages

  • clicks and internal links

  • searches

  • scrolling activity

  • timestamps

  • traffic sources

  • purchase and conversion information

  • shopping-cart activity

We use this information to understand website traffic, identify technical problems, improve the site, evaluate product interest, and understand how visitors interact with Paper Cat Audio.

We do not currently use third-party advertising pixels or third-party analytics services such as Google Analytics or Meta Pixel.

If we add additional analytics or advertising services in the future, this Privacy Policy will be updated as appropriate.

9. Cookies and similar technologies

The Paper Cat Audio website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly. These may support features such as:

  • customer accounts

  • shopping carts

  • checkout

  • security

  • session management

  • website preferences

Squarespace may also use analytics and performance cookies to help measure website traffic and usage.

Where available or required, you can manage your cookie preferences through the cookie-consent banner displayed on the website.

Choosing to decline optional cookies may limit certain analytics or personalization functions, but necessary cookies may still be used where required for the website to operate.

10. How we use personal information

We may use personal information to:

  • process and fulfill purchases

  • deliver digital products

  • administer customer accounts

  • provide technical support

  • respond to questions or messages

  • process refunds or resolve payment issues

  • send transactional communications

  • send marketing communications when you have chosen to receive them

  • operate and improve the website

  • analyze website usage and sales

  • prevent fraud, abuse, or security incidents

  • maintain business and accounting records

  • comply with tax, legal, regulatory, or law-enforcement obligations

  • establish, exercise, or defend legal claims

We do not use personal information for purposes that are materially unrelated to those described here without providing appropriate notice where required.

11. How we share information

Paper Cat Audio does not sell your personal information in the ordinary sense of selling customer lists or personal details for money.

We may share information with service providers where reasonably necessary to operate the business.

These may include:

  • Squarespace, for website hosting, ecommerce, customer accounts, analytics, digital delivery, email services, and related infrastructure

  • payment processors and financial-service providers used through Squarespace Payments

  • fraud-prevention and security providers

  • tax, accounting, legal, or professional advisers where necessary

  • government authorities where disclosure is required by law

Service providers may process information according to their own privacy policies and contractual or legal obligations.

We may also disclose information if reasonably necessary to protect the rights, safety, security, or property of Paper Cat Audio, our customers, or others.

12. Business transfers

If Paper Cat Audio is involved in a merger, acquisition, sale, reorganization, financing transaction, or transfer of some or all of its business or assets, personal information may be transferred as part of that transaction where permitted by law.

Any successor would remain subject to applicable privacy obligations regarding transferred information.

13. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Different categories of information may be retained for different periods.

For example, transaction and tax records may need to be retained for several years, while certain support communications or analytics data may be retained for shorter or longer periods depending on legitimate business needs and platform settings.

We may retain information where necessary to:

  • comply with legal or tax obligations

  • maintain accurate business records

  • resolve disputes

  • prevent fraud

  • enforce agreements

  • protect legal rights

14. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

The Paper Cat Audio website and ecommerce infrastructure are operated using Squarespace and related service providers that maintain their own security measures.

However, no website, network, storage system, or electronic transmission can be guaranteed to be completely secure.

You are responsible for using appropriate security practices with your own devices, email accounts, and customer-account credentials.

15. Your privacy choices and rights

Depending on where you live, you may have legal rights relating to your personal information.

These may include the right to:

  • request access to personal information we hold about you

  • request correction of inaccurate information

  • request deletion of certain personal information

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • request information about how your personal data is used

  • opt out of certain marketing communications

  • exercise other rights provided by applicable privacy law

These rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before fulfilling certain requests.

16. Marketing choices

You may opt out of marketing emails at any time by using the unsubscribe link included in those messages.

You may also contact us directly to request removal from marketing communications.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, security notices, download information, or responses to support requests.

17. Cookie preferences

You can use the cookie-preference controls available on the Paper Cat Audio website to accept, decline, or manage optional cookies where those controls are available.

Browser settings may also allow you to block or delete cookies.

Disabling certain necessary cookies may interfere with website functions such as checkout, customer accounts, or shopping-cart behavior.

18. International visitors

Paper Cat Audio is based in the United States.

If you access the website from outside the United States, your information may be processed or stored in the United States or in other countries where Squarespace or other service providers operate.

Data-protection laws in those jurisdictions may differ from the laws where you live.

Where applicable law requires additional safeguards for international data transfers, the relevant service providers may use contractual or other legally recognized mechanisms to support those transfers.

19. Children's privacy

Paper Cat Audio products and services are not specifically directed toward young children.

We do not knowingly collect personal information from children where doing so would require parental consent under applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and address the situation.

20. Third-party websites and services

The Paper Cat Audio website may contain links to third-party websites, services, platforms, or content.

Paper Cat Audio is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or legal obligations.

The revised policy will be posted on this page with an updated "Last updated" date.

Where legally required, we may provide additional notice of material changes.