Refund Policy

Last updated: September 27, 2026

Because Paper Cat Audio products are digital software delivered electronically, purchases are generally considered final once access to the download has been provided. Digital products cannot be physically returned, and we cannot revoke or recover downloaded software in the same way we could with a physical product.

That said, we want you to receive a product that works as described. If you experience a legitimate technical problem, duplicate purchase, or other issue with your order, please contact us and we’ll do our best to make it right.

Contact

Questions about a purchase or refund request can be sent to:

Paper Cat Audio
support@papercataudio.com

When a refund may be available

Refunds may be considered in the following circumstances:

  • You were charged more than once for the same purchase.

  • You purchased a product but did not successfully receive access to the download and we are unable to provide it.

  • The software contains a significant technical defect that prevents it from functioning substantially as described, and we are unable to resolve the issue through reasonable troubleshooting or an update.

  • The product is materially incompatible with your system despite your system meeting the compatibility requirements stated on the product page at the time of purchase.

  • A refund is otherwise required by applicable law.

Please contact us within 14 days of purchase if you believe one of these situations applies.

When refunds generally aren't available

Except where required by law, we generally cannot provide refunds because:

  • You changed your mind after purchasing.

  • You no longer want or need the software.

  • You do not like the sound, workflow, design, or creative results of the product.

  • You purchased the software without reviewing the listed system requirements or compatibility information.

  • Your computer, operating system, DAW, plugin host, or other software does not meet the stated requirements.

  • You purchased a product intending to use it on an operating system, plugin format, DAW, or other environment that is not listed as supported on the product page.

  • You experience problems caused by third-party software, hardware, operating-system configuration, or unsupported environments.

  • You are unable to use the product because of a lack of familiarity with your DAW, plugin installation, or audio software generally.

We strongly recommend reviewing the product description, system requirements, supported formats, and compatibility information before purchasing.

Technical problems

If something isn't working, please contact us before requesting a refund. Many plugin installation, scanning, compatibility, and configuration issues can be resolved quickly.

When contacting us about a technical issue, please include your order information along with your operating system, DAW or plugin host, and a brief description of the problem. We may ask for additional information reasonably necessary to diagnose the issue.

If the problem is caused by a defect in the Paper Cat Audio product and we cannot provide a reasonable solution, we may issue a refund at our discretion or as required by applicable law.

Duplicate and accidental purchases

If you are accidentally charged twice for the same product, contact us and we will refund the duplicate charge after confirming the transaction.

Other accidental purchases are handled on a case-by-case basis. Because digital products may be made available immediately after payment, we cannot guarantee that an accidental purchase will qualify for a refund.

Processing refunds

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your bank, card issuer, payment processor, or other financial institution.

Where applicable, refundable sales taxes associated with the refunded transaction will also be handled in accordance with applicable tax requirements.

Purchases made through third parties

This policy applies to products purchased directly from Paper Cat Audio.

If Paper Cat Audio products are later sold through a third-party marketplace, reseller, distributor, or other platform, purchases made through that service may instead be subject to that seller's refund policies and procedures.

Consumer rights

Nothing in this Refund Policy is intended to limit or exclude any refund, cancellation, warranty, or other consumer right that cannot legally be waived under applicable law.